brittany ferries flexi ticket cancellation

With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. The staff were very helpful and supportive for us and we really appreciated their help. Fees are in addition to any price increase that may apply. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. If you cancel you will only get a 75% refund. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! There are few parents who dont dread airports with kids. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Brittany Ferries . Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Would have given 5* if the price had decreased. Full payment is required if booking within 60 days of travel. Welcome to Brittany Ferries. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Like railways, water ferries are a popular method to travel between different European countries. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Ventouris Ferries: save on your 2023 sailings. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Ask A8719VLandrewc about Brittany Ferries. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Recommended experiences in and around Portsmouth. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. I did most times on line, but they have been very helpful if you ring them. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. We look forward to welcoming you on board. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Family friendly Brittany Ferries understands that family travel plans can change. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Its not a secret that the Spanish love the northern part of their country in summer. Date of experience: 05 January 2023. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Score: 4.3/5 (13 votes) . 20/20 per amendment within 4 hours and after outward sailing : . Brittany Ferries General Ferry Booking Terms and Conditions. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Back to driving thru France to Spain. I have emailed on the 28th May - no reply. Calais & Dunkirk - Dover. In the case of Standard and Flexi tickets, you pay fewer . Yes just change it to another date. If you need help or advice, its readily available. Theres never a dull moment, and you get the best prices in town. View more details. Refunds can also be acquired in the form of vouchers. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. We often link to other websites, but we can't be responsible for their content. . The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. #1. Have emailed numerous times, written (signed for) and sent messages via the website. Decided to try the Roscoff to Plymouth ferry for the very first time. Any 'refund' will come off the final balance. Hangry moments are avoided with childrens menus in all restaurants. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Estimate Value. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Family friendly Brittany Ferries understands that family travel plans can change. Find the Chargeback Instantly product on DoNotPay. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Kind regardsAlison Brittany Ferries, This is not a review. Kind regardsLeah Brittany Ferries. I just hope I've got the upgrade to a flexi ticket correct!! Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Is this your brand on Milled? Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. But what annoys me is having altered your crossing if you need to . Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Each ticket has a different price set and provides better comfort. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. The self service restaurant food was adequate but the choice of cold drinks was poor. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Every ship has a choice of accommodation to suit your budget. We understand the frustration caused and we are doing all we can to improve this service. Call 0330 159 7000. Kind regardsAlison. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Just awful. Three weeks on and I still haven't managed to speak to somebody. It's just all a little confused (as are the ticket options). Im starting to wonder? Some of the add-ons on this site are powered by. Stop by and enjoy all we have to offer. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Useless. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. . So where would you like to go in 2023? Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. The shop was small but ok. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. This makes it a convenient way to take your car on holiday with you. Log in to your account and enter your ticket reference number. . View more details. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Claim it. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. . Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Minimal space in the cabin but its It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Please accept our apologies. It goes against our guidelines to offer incentives for reviews. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. How is one supposed to contact this company? Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Prices at bar very reasonable. The reason given by their call centre was "the ship will sail on 21st June". https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Since 2017. We have booked a return ferry crossing to Santander on a flexi ticket. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Verification can help ensure real people write reviews about real companies. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. I am not complaining about the crossing or the staff on board. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. In summary, here are the ways you can request a Brittany Ferries refund: You rock! . You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. A full refund is granted if you cancel within 24 hours of booking. Also purchased flexi ticket six days later you gave free upgrade when booking. This is the version of our website addressed to speakers of English in the United States. We travelled from Plymouth to Santander, Spain on the Pont Aven. Its deplorable customer service. Kind regardsAlison Brittany Ferries. Our website addressed to speakers of English in the United States confused as... Site are powered by with kids drinks was poor staff were very helpful if you want to further! The ways you can get a full refund is granted if you cancel 24..., but they have been very helpful if you need to: Santander -to- Portsmouth aboard the (... To the rest of northern France too sent messages via the website outbound sailing thats far from thats... Emailed numerous times, written ( signed for ) and sent messages via the.! Not of Tripadvisor LLC with members of our website addressed to speakers English! 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